SunDance takes pride in attracting and retaining highly motivated, skilled people who will help grow our business while adhering to our core goals. We empower our employees to make improvements and offer solutions because we value their hands-on knowledge.
Company buy-in is essential, so SunDance offers quarterly profit-sharing checks to employees. SunDance values our part-time employees as much as our full-timers, and often transition our part-time team to full-time positions when the opportunity arises.
Being seen, heard and appreciated is essential to the culture at SunDance. We focus on the big picture but never forget each employee is essential to our success.
We’re seeking a motivated, technology-driven Customer Service Representative (CSR) to join our growing team in Orlando, Florida. This is a unique opportunity to build a career with a financially stable and expanding marketing, printing, and packaging company. Candidates must be committed to excellence and continuous improvement. Experience with LEAN, Six Sigma, or similar process improvement methodologies is highly valued.
Our CSRs are trusted advocates for our clients, consistently upholding Sundance’s core values of kindness, adaptability, and sustainability while driving excellence in customer experience and organizational success.
The ideal candidate will bring exceptional written and verbal communication skills, along with a strong understanding of printing and manufacturing processes such as packaging, offset, digital, and wide-format applications.
We are hiring for roles across our Commercial, Label, Carton, and Flexible Packaging divisions. Please note this is an on-site position only in Orlando, Florida.
Responsibilities:
Deliver exceptional customer service through clear, professional oral and written communication.
Sustain and strengthen existing customer relationships while actively supporting the development of new accounts.
Accurately prepare and process quotes, sales orders, purchase orders, invoices, and sample requests.
Maintain proactive communication with internal and external stakeholders, ensuring timely follow-up on all quotes, requests, and order-related matters.
Collaborate closely with sales representatives, administrative staff, production teams, suppliers, and customers to coordinate pricing, technical specifications, scheduling, and project requirements.
Provide consultative guidance to customers, recommending best practices and solutions to achieve desired outcomes.
Learn and communicate effectively about graphic communication topics, including design principles, printing processes (offset, digital, wide format, and packaging), paper and substrate options, finishing, and postal specifications.
Support inventory, invoicing, and purchasing workflows as appropriate.
Perform additional responsibilities as assigned in alignment with business needs.
Qualifications:
Clear working knowledge of the packaging and printing industry, with a minimum of 2+ years of experience in commercial printing/packaging or 5+ years as a customer service professional in a manufacturing environment.
Demonstrated commitment to customer care, satisfaction, and advocacy.
Strong computer aptitude with proficiency in Microsoft Office; experience with CRM/ERP systems required (Tharstern experience preferred).
Excellent verbal and written communication skills, with the ability to translate customer requirements into actionable information for internal teams.
Proven project management and organizational skills, with the ability to multitask, prioritize, and meet deadlines in a fast-paced manufacturing environment.
High level of accuracy and attention to detail in capturing and relaying customer requests.
Working knowledge of inventory, invoicing, and purchasing operations.
Collaborative mindset with the ability to build strong relationships with customers, sales teams, internal departments, and vendors.
Professional, confident, and approachable demeanor when communicating with the public.
Self-starter who can work independently while contributing to team success.
Outgoing personality with strong problem-solving skills and adaptability.
1st or 2nd Shift Bindery/Folder Operator/Stitcher Operator/Perfect Bound Operator
We are seeking a skilled Bindery/Folder Operator to join our team. The Bindery/Folder Operator will be responsible for operating machinery used in the bindery and finishing department to fold, collate, and finish printed materials according to job specifications. The Bindery/Folder Operator will ensure that all finished products meet quality standards and deadlines.
Key Responsibilities:
Set up, operate, and monitor cutting, folding, stitching and perfect binding equipment.
Review job tickets, dylux, HP, or previously printed samples for finishing specifications.
Conduct final rerun inspections and obtain approval from the supervisor or designated lead before proceeding.
Communicate any issues that could delay the job to the shift supervisor or designated lead.
Instruct and oversee the performance of temporary personnel on equipment.
Monitor and record the final part count on the project ticket.
Complete load tags to identify the job and attach them to the load.
Ensure the delivery of completed projects to the next operation.
Perform routine preventative maintenance as required.
Maintain a clean, neat, and orderly work area.
Assume additional responsibilities as assigned by the supervisor.
Required Skills:
Experience in the operation of folding and binding machinery or previous work in a printing environment is required.
Ability to work effectively within a team environment.
Physical Requirements
Ability to lift and maneuver heavy materials (up to 50 pounds) and stand for extended periods.
Manual dexterity and hand-eye coordination to operate machinery and perform tasks requiring precision and control.
Visual acuity to inspect finished products for quality and detect any defects or imperfections.
If you enjoy a fast-paced work environment and value learning and like-minded people you will thrive at SunDance. Apply today to join our team!
SunDance Marketing Solutions is looking for a dynamic sales representative. SunDance is a communications company with a printing focus that is unlike most printers you have come across in your career. SunDance was formed in 2006 and has grown 200% since that first year by providing exceptional customer service, truly listening to clients and unequivocally standing behind what the company produces. SunDance’s clients are a “who’s who” list of companies in Central Florida and beyond.
Besides providing unrivaled levels of service, SunDance has invested more than $8 million into equipment and facilities to provide one stop shopping for its clients. SunDance produces offset, digital, large format, fulfillment, design, marketing and mailing all in-house. You and your clients will find us equally adept at running standard offset print jobs, building online storefronts, rolling out marketing campaigns, designing and creating one-off prototypes, sourcing promotional items, printing and hanging 80-foot banners or handling complicated fulfillment and mailing projects.
SunDance is currently seeking an Experienced Print Sales Representative to service existing clients as well as develop new business relationships. This position requires the ability to think strategically, solve complex problems and offer and present solutions to clients that solve business and marketing needs in addition to print needs.
Required Skills and Job Responsibilities:
Extensive & successful commitment to developing and maintaining long-term client relationships
Willingness to work flexible hours and travel to customers
Ability to successfully sell complex solutions that incorporate multi-channel marketing and technology related to custom print, web, mail, package and fulfillment solutions
Must be an energetic, creative self-starter, highly-motivated, driven and ambitious with a competitive spirit.
General working knowledge of commercial and digital print and wide format. Mailing and Large Format is a plus.
Must possess a high-level of professional communication, presentation, negotiation and writing skills.
Strong effective communicator
You can expect a base salary to start (full commission plan engaged after ramp up period), reimbursement of your approved client expenses, a generous car allowance and employer paid health insurance (50/50 split).
SunDance is an innovative print communications company offering solutions in design, print, direct marketing, large format, fulfillment and packaging – labels, cartons and flexible. We are searching for the right player to join our growing sales team. This position will be responsible for selling and growing SunDance’s Flexible Packaging Division. The ability to manage multiple types of projects in a fast-paced environment while delivering exceptional customer service, internally and externally, is critically important.
Key strengths for success in this position:
Customer Service Oriented Problem Solver
Highly Organized
Work independently
Ability to handle multiple projects
Ability to prioritize effectively by deadline
Superior communication skills
Can DO attitude
Specific details on responsibilities include, but not limited to:
Manage some existing and build new customers and leverage technology, products, and capabilities to capture larger share within existing accounts
Monitor market conditions, product innovations, and competitors’ products, prices, and sales.
Build relationships and identify the prospect’s need for the products or services.
Maintain current customer relationships through visits, calls, quarterly reviews and internal/external functions.
Participate in events/tradeshows in order to network with our customers and gain new customers
Promptly enter all customer information and updates into Hubspot
Enter RFQs via our custom built estimating portal.
Work with other divisions to participate in all cross-selling opportunities and to maximize selling potential within the company.
Proactively search, identify and obtain new business opportunities with new customers and existing customers. Manage resources as required to accomplish.
Active pipeline development and management with a focus on increasing active customers and growing volume sales.
Establish strong, multi-level, win/win relationships with new and existing customers. Focus will include, but not be limited to the following:
Acting as the direct, primary face-to-face contact to the customer
Maintaining strong win/win relationships
Understanding customer requirements
Addressing/resolving issues with current customers (quality, AR, etc.)
Providing strong service support and coordination for customers
Identify key decision makers and influencers beyond purchasing and craft relationship plans
Develop and maintain action plan for how accounts will achieve targets and identify specific actions to improve earnings
Identify and align resources, action plans and communications required to execute account plans and resolve issues
Develop, manage and execute contract negotiations
Manage negotiations/resolution of product, quality, and service issues
Requirements:
Strong phone presence and experience managing dozens of calls per day
Ability to multi-task, prioritize, and manage time effectively – work independently.
Solid experience in customer service, opportunity qualification, account development, and time management.
Strong knowledge of sales principles, methods, practices, and techniques.
Strong problem identification and objections resolution skills.
Able to build and maintain lasting relationships with customers.
Exceptional verbal communication and presentation skills.
Excellent listening skills.
Strong written communication skills.
Self-motivated, with high energy and an engaging level of enthusiasm.
Ability to work individually and as part of a team.
High level of integrity and work ethic.
Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM software/Hubspot.
3-5 years of office/business experience, preferably in the communications/printing/graphic arts business.
SunDance is an innovative company serving cross-media marketing solutions, commercial printing, wide-format signage and creative design to the Orlando area since 2007. We are dedicated to a positive company culture, being environmentally responsible and offer the excitement of working in a rapidly growing, creative organization. SunDance Marketing Solutions’ clients include leading companies in restaurants, healthcare, financial services, entertainment and vacation ownership. SunDance is a Sustainable Green Printing Partnership (SGP) certified printer.
